FAQ

Frequently Asked Questions

🛒 Orders

Can I change or cancel my order after placing it?

Yes, you can request changes or cancellations within 12–24 hours of placing your order. Once the order has been processed or shipped, changes may no longer be possible.

What if I entered the wrong shipping address?

Please contact us immediately. If the order hasn’t shipped yet, we’ll update the address for you.

Will I receive an order confirmation email?

Yes. You’ll receive a confirmation email shortly after checkout. If you don’t see it, check your spam or promotions folder.

🚚 Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days. Delivery usually takes 5–10 business days depending on your location.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size.

Do you ship internationally?

Yes, we offer international shipping. Delivery times may vary by country.

How can I track my order?

Once your order ships, we’ll email you a tracking number so you can follow your package.

👚 Sizing & Fit

How do I choose the right size?

Please check the size chart available on each product page. If you’re between sizes, we recommend sizing up for a more comfortable fit.

Do your clothes run true to size?

Most items fit true to size, but fit can vary by style. Product descriptions will note if an item runs small or large.

What if the item doesn’t fit me?

You can request a return or exchange within our return window, as long as the item is unworn and in original condition.

🔄 Returns & Exchanges

What is your return policy?

We accept returns within 14–30 days of delivery. Items must be unworn, unwashed, and have original tags attached.

Can I exchange an item for a different size or color?

Yes! Contact us with your order number, and we’ll help arrange an exchange if stock is available.

Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos, and we’ll fix the issue right away.

🧵 Product Care

How should I wash and care for my clothing?

Care instructions are listed on the product page and garment tag. We recommend washing in cold water and air drying to extend garment life.

💳 Payments & Security

What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods shown at checkout.

Is my payment information safe?

Yes. All transactions are encrypted and securely processed.

📞 Customer Support

How can I contact customer support?

You can contact us through our Contact page or email us directly.

How long does it take to get a response?

We usually respond within 24–48 hours on business days.

⭐ Still Have Questions?

What if I don’t see my question here?

No problem! Reach out to us anytime and we’ll be happy to help.